<?xml version='1.0'?>

<reference anchor='RFC1746'>

<front>
<title>Ways to Define User Expectations</title>
<author initials='B.' surname='Manning' fullname='Bill Manning'>
<organization>USC/Information Sciences Institute</organization>
<address>
<postal>
<street>4676 Admiralty Way</street>
<city>Marina del Rey</city>
<region>CA</region>
<code>90292</code>
<country>US</country></postal>
<phone>+1 310 822 1511</phone>
<email>bmanning@isi.edu</email></address></author>
<author initials='D.' surname='Perkins' fullname='Don Perkins'>
<organization>Houston Independent School District, Instructional Media Services</organization>
<address>
<postal>
<street>3830 Richmond</street>
<city>Houston</city>
<region>TX</region>
<code>77027</code>
<country>US</country></postal>
<email>dperkins@tenet.edu</email></address></author>
<date month='December' year='1994' />
<abstract>
<t>This paper covers basic fundamentals that must be understood when one defines, interprets, or implements methods to control user expectations on or over the Internet.</t></abstract></front>

<seriesInfo name='RFC' value='1746' />
</reference>
